In the Kitchen with Sammy

Barny Looking Up
Okay, I know that sounds like new programming from our friends at Food Network, but actually, it’s our way of introducing you to a new member of our family. She finally has a working stove! Before we tell you too much about our new Samsung range, however, we want to fill you in on all the details leading up to this new addition.

Back on February 28th, thanks to a bad thunderstorm, a power surge took out our Whirlpool range.

"J" Stove

Because we had an extended warranty on the range through Lowe’s, He placed a call to the warranty department and had a technician scheduled for a service call on March 4th. When the repairman took a look at the stove, he confirmed the warranty would cover the replacement parts and labor. Unfortunately though, the part had to be ordered. The item was to be shipped here to The House of 9 Lives, and a return visit was scheduled for March the 13th.

As of March 12th, no parts had been received, so She made a phone call to the appliance repair company and spoke with a representative who told her the part was actually on back-order, and they did not know when it would be in. Later in the day, she received a call from a representative of the “scheduling” department who said the part would ship on April 30th. Yes, APRIL 30th. Keep in mind, at that time, it was March 12th. Being somewhat skeptical, She got on the phone and placed a call to the manufacturer and verified the fact that this part was unavailable until the end of April. So, She heaved a heavy sigh and resigned to wait, as there seemed to be no other option.

On May 1st, there had been no communication from the repair company as to whether the parts had shipped, or, if a date for the service call had been scheduled, so, once again, She made contact and spoke with a very nice representative who very hesitantly deliverd the bad news that the part was now scheduled to ship JUNE 1st!! She very politely thanked the young woman, took a deep breath this time instead of a heavy sigh, and called the Lowe’s warranty department.

After a (nice, calm – I’m so proud of her) recap of the situation, the operator said she was “escalating” the issue and we should hear something back within one business day.

On Monday, May 4th, She got a call stating that after review, we were approved for replacement of the item covered in our extended warranty. We could expect a gift card in the amount of the full purchase price of the stove, plus tax. She was ecstatic! Not only was she going to have a fully operational stove again, She was going to have a brand new one! It almost seemed a little too good to be true!

Tuesday, May 11th. In the mail: One gift card from Lowe’s to cover the purchase of a new stove. 

Thank you Lowe's Warranty!

On the back porch: One box containing a part for the repair of the old stove. Wild, huh?

What? A Part?

She made a call and spoke with the repair company, as directed by the Lowe’s warranty office, about the receipt of the part. The outcome: the parts will be picked up, and She can shop for her new stove.

On Thursday, May 14th, He and She took off work early and made the trip to pick up the brand new stove. She had done some internet research and found one she wanted. For just a little bit more than the cost of the old stove, She could get a couple of new features, like convection cooking and a warming drawer. They happened to have the one she wanted at the Lowe’s store in Opelika, about an hour away. So, they hooked up the trailer, jumped in the truck and headed over there.

Once they were home with the stove, it was just a matter of getting it in the house and all hooked up. (Ironically, the ill-fated parts had been picked up while they were gone).

Sammy comes home

Of course, nothing is ever glitch free, and the plug for the stove had to be moved, as it was placed a little too high for this one to be pushed back completely against the wall.

Moving the Power Supply

Once that was taken care of, the new oven was put into place and (ta-da!), the clock was set! In our house, the clock is definitely the most-used part of a stove. The next step: removing all the packing materials.

Brand New Stove

Because She just had to bake something, right away, on the way home, she picked up some ready-to-bake cookies.

Ready to Bake

Once these were put in the oven, it was just a short wait to test the success of this new purchase.

That really hopeful stage

Rise and Shine

Fresh from the Oven

Let’s just say milk was drank and lips were licked. I think they were very happy with the results.

Because the new stove is a Samsung (model # FTQ3521WUX), they are calling it “Sammy”. She was very hopeful that because both the range and her cell phone are both Samsung models that maybe they could talk to one another. That way, She could just call up Sammy and tell him to have supper ready by the time they get home.

Well, yes, She does live in an alternate universe, why do you ask? Here, have a cookie!

Mmmm-White Chunk Macadamia

Barny
******

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7 thoughts on “In the Kitchen with Sammy

  1. Congratulations! That is a really nice looking stove. Now while He is “care taking” She can be “baking” each on their nice new equipment. Oh, I forgot, there is a Harley to ride; that takes the number one spot. 🙂

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  2. A very long wait for the replacement. And, for extreme patience.

    It’s nice that Lowe’s extended warranty came through for you. When our less than year old Maytag fridge from Lowe’s was zapped by a power surge, Maytag was hesitant to come and make the service call. It would have been the third service call for the appliance, thus qualifying it for automatic replacement under the factory warranty. When we tried to use our Lowe’s extended warranty, let’s say it didn’t go smoothly at all. Fortunately, our homeowner’s insurance covered the remaining balance on the Maytag and provided money to buy a new LG fridge.

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  3. never thought to tell you I had one in the bakery that is fab that I was no longer using… I only used it 3 months, it even cooked up to 400 in the bottom drawer… but it looks like you got a great find and some yummo cookies 🙂 Happy Baking!

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  4. I bought that same model 2 years ago and it blew up on me this year. I tried to get it repaired after 2 months they finally said that all parts for this model are no longer available. I hope you got a warranty on it. Samsung doesn’t make the parts for this model anymore.

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